Receive a defective item or wrong item
For all customers
1. Request a return within 10 days of your receipt of the product. Any Claims after the 10 days period will not be accepted.
2. Please describe the defective part in the return request and it is better to attach an image.
3. After review, we will approve your request and send you a return shipping label.
4. Print out RMA Packing Slip and Shipping Label.
5. Ship out the package and confirm shipping.
6. After we get the return package, we will issue a refund or send an exchange order.